Registration

To register, students will need to schedule a phone consultation, which typically takes about 10 minutes. During this consultation, their current ability level, musical interests, and lesson goals will be discussed, along with determining the best lesson day and time that fits their schedule. Based on this information, they will be matched with the most suitable teacher and added to that instructor's schedule.

Lesson Schedule

Once a student is added to the teacher's schedule, their lessons will occur on the same day and at the same time each week. This consistency is crucial for effective learning, as it helps to establish a routine and ensures steady progress. Regular weekly lessons provide the structure needed for students to build on their skills, maintain momentum, and achieve their musical goals.

Student Portal

After registering and scheduling a lesson time, students will receive an email with instructions to access their online student portal. From there, they can conveniently view invoices, make payments, check their lesson schedule, and access lesson materials and instructor notes—all within one secure and easy-to-use platform.

Billing and Payment Policy

Monthly Billing:
Students are charged per lesson and billed in advance for all lessons scheduled in the upcoming month. 

Initial Payment:
After registration and being added to the teacher's schedule, students must log in to the student portal, enter their credit or debit card information into our secure payment processor, and pay their first invoice before their first lesson can take place.

Automatic Payments:
Following the initial payment, the student's card will be automatically charged on the date of their first lesson each month. For instance, if lessons begin on the 15th of a month, the card will be auto-charged on the 15th of each subsequent month, covering all lessons scheduled from the 15th of that month through the 14th of the next month.

Cancellation Policy

Student Cancellations

To cancel a lesson please contact Outbound Music Lessons or log in to the student portal.

We require at least 24 hours' notice for any lesson cancellations. No shows and lessons canceled by the student with less than 24 hours' notice will be charged. 

If you plan to miss lessons due to vacation or other obligations in an upcoming month, please notify us at least 7 days before your billing date, so we can adjust your account. 

Please remember, consistent attendance is key to your musical progress, and we ask that you respect this policy to ensure a steady and reliable income for our instructors.

Weather Cancellations

Outbound Music Lessons does not automatically follow school closings for weather-related cancellations. Each instructor will make their own decision regarding safety and will notify you if a lesson needs to be canceled. If you feel that it is unsafe for your instructor to visit your home due to the weather or road conditions in your area, please contact Outbound Music Lessons or your instructor directly as soon as possible. All lessons canceled due to inclement weather will either be rescheduled or credited to your account.

Instructor Cancellations 

In the rare event that an instructor needs to cancel a lesson, the lesson will be rescheduled or credited to the student's account. We strive to keep instructor cancellations to a minimum, as we understand the importance of consistency in the learning process. If students feel that their instructor is missing too many lessons, they are welcome to reach out to us to discuss any concerns.

Leave of Absence

We understand that kids are involved in many activities throughout the year, and sometimes life can bring unexpected challenges. If you need to take a leave of absence due to illness, injury, or other long-term situations, please reach out to us. We will work with you to accommodate your needs and ensure that lessons can resume when the time is right for you.

Termination of Lessons

If you need to terminate lessons, please notify our office at least 14 business days before your billing date. We understand that circumstances can change, and we’re here to help make the transition as smooth as possible. Students are expected to complete the month they are currently enrolled in, allowing for a respectful and organized conclusion to their lessons.

Student and Teacher Safety Guidelines

Home Environment

Lessons should take place in a well-lit, clean, and distraction-free environment. This ensures that students can focus fully on their music education. Lessons cannot take place in a bedroom, and any doors to the lesson space must remain open for the duration of the lesson. It's important to create a comfortable and safe setting that supports effective learning.

Parental Presence

For lessons with students aged 17 or younger, a parent, guardian, or other authorized adult (at least 18 years old) must be present in the home during the lesson. This policy not only adds an extra layer of comfort and security for both the student and the instructor but also ensures adherence to our safety standards. If no appropriate adult is present, the lesson will be canceled and charged as a same-day cancellation.

Background Checks

All of our instructors undergo comprehensive background checks before being hired to ensure the safety and well-being of our students. We take this responsibility seriously and are committed to providing a secure learning environment.

Professional Conduct

Our instructors are held to a high standard of professional conduct. They are expected to maintain a respectful and professional demeanor at all times. Any inappropriate behavior will be addressed immediately to uphold the integrity of our program and ensure a positive experience for every student.

Open Communication

We encourage open lines of communication between students, their families, and our office. If there are any concerns or questions, we’re here to help. Students and parents are encouraged to reach out to us directly with any issues, ensuring that everyone involved in the learning process feels supported and heard.

Phone: (207) 706-9054
Email: play@outboundmusiclessons.com